Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. 6.2 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. When you buy an ATOL protected holiday from us you will receive an ATOL Certificate. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. we reasonably suspect that the cardholder or passenger is connected to other fraudulent activity. The ESTA can be applied for online at https://esta.cbp.dhs.gov, fees apply. Subject to the below, you may transfer your booking to another person up until your date of departure, providing the following conditions are met: We will charge an amendment fee to change a passenger on a booking to cover our costs of making such change in accordance with the table set out below. Please ask us for codeshare details at the time of booking. POINTS. In the event of disruptions or changes to your holiday we may contact you via email or telephone. Your right to cancel and receive a full refund is as described in the paragraph above and will depend upon the nature of the event and its affect upon performance of the holiday. Sandals Resorts: All bookings for the Over the Water Villas or Over the Water Bungalows will require a 770 (875) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. Terms and conditions apply which affect your legal rights. To inquire about an existing reservation, press 3. E. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL NOT BE ALLOWED TO CHECK-IN AND WILL BE DENIED ACCESS TO THE HOTEL. Unfortunately, you can't cancel your Sandals reservation online. If you suffer injury, illness or death directly as a result of the services provided as part of your holiday we may pay you compensation in accordance with section 11.2. After becoming a member of Sandals Select Rewards and moving into the Select level, you will be awarded 5,000 point bonus PLUS earn points from your vacations. If they do not consent, you must not provide such information to us. Holiday periods may be subject to additional cancellation charges. Any passengers holding a British passport issued overseas, will be required to prove, upon check-in and arrival, that they have accommodation booked in the USA and have the full address of that, including the zip (postal) code. You may seek legal redress if you feel that you deserve a full refund or are unhappy with a travel certificate. If you decide to terminate, then if your holiday included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. You must ensure all names and details are entered correctly as per your passport at the time of booking. The Vacation Cancellation Protection Benefitoutlines the refund conditions. You will need to give us reasonable notice of a name change so that we can make the necessary arrangements, but 7 days before departure shall be considered to be reasonable. From time to time we are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. B. All details are correct at time of going to press and are liable to change at any time. For more information about financial protection and the ATOL Certificate, go to: www.atol.org.uk/ATOLCertificate. Typically, a customer rep may fail to listen to any extenuating circumstances leading to the cancellation. When searching for availability, please ensure you select Any London from the airport drop down and all options will display. Bookings are 100% non-refundable after the full payment due date as follows:bo, full payment is due, and non-refundable, by, 18th February 2023 and 24th February 2023, 18th November 2023 and 24th November 2023, 21st December 2023 and 31st December 2023, 700 (800) non-refundable as of 1st May 2023, 17th February 2024 and 23th February 2024, 23rd November 2024 and 29th November 2024, 21st December 2024 and 31st December 2024, 700 (800) non-refundable as of 1st May 2024, 15th February 2025 and 21st February 2025, 22nd November 2025 and 28th November 2025, 21st December 2025 and 31st December 2025, 700 (800) non-refundable as of 1st May 2025. Box 147, Dickenson Bay. Where you make special requests or we cannot guarantee the suitability of particular accommodation, resorts, transport and services we will inform you and give you the opportunity to change your holiday. The ESTA is part of the Visa Waiver Programme and does not replace the need for a visa. Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. Your passport must be valid for six months beyond the duration of your stay and visas may be required. As the scheduled departure may be brought forward for operational reasons you must re-check your departure time by contacting the airline directly, 24 hours before departure. Reservations made at the Loyalty & Travel desk for travel which includes the following dates require a $300 NON-REFUNDABLE deposit per room: All bookings at Beaches Turks & Caicos in a Key West Three-Bedroom and/or Four-Bedroom Villa (3KB, 3VO,4VB, 4VO & 4VP) will require a $1,000 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This means that all bookings must have the following Secure Flight Passenger data (SFPD) collected and shown in the passengers booking Passenger full name, date of birth, gender, itinerary. Booking Sandals through The Vacationeer travel agency ensures youll get expert advice and top-notch service. Our efforts to help the average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association. If youre calling about a new reservation, we encourage you to reach out to The Vacationeer team. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. Please note, we cannot accept responsibility for any services which do not form part of our contract (whether a package or accommodation only booking). To access the United States privacy policy please visithttps://www.sandals.com/privacy-policy/or to access the Canadian privacy policy please visithttps://www.sandals.com/canada-privacy-policy/. You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your agreement to that alternative ATOL holder. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). While Sandals Resort Cancellationpolicy allows you to cancel any time and for any reason, the refund process is fraught with multiple conditions. If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways: Regardless to the foregoing, any payments we make may be limited in accordance with English Law and international conventions. Further information on the Code and ABTAs assistance in resolving disputes can be found on https://www.abta.com. You can email Sandals by filling out and submitting the contact form on their website. Please note that forms must be completed and returned to us within 28 days of booking or 21 days before departure, whichever is soonest. It may be that you are able to submit a claim with your insurer in relation to your cancellation. This will give us the opportunity to resolve the Failure whilst you are on your holiday. Most people who have interacted with Sandals customer service find them prompt, efficient, and friendly. Should you need to mail something to the company, the general business mailing address for Sandals Resorts is 4950 SW 72nd Ave Fl 2, Miami, FL 33155-5533. As long as you're 45 days in advance of the trip, you shouldn't have any problem getting the $400 back. As the lead booking name you should check the booking confirmation carefully as soon as it is received and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. Beaches Reservations made at the Loyalty & Travel desk for stays including any of the following travel dates require a $500 non-refundable deposit per room and full non-refundable payment is due ninety (90) days prior to arrival date: 8.1 Reservations made at the Loyalty & Travel desk for the following travel dates require an $800 deposit, of which $500 is non-refundable at the time of booking: TRAVEL DATE REVISIONS ARE LIMITED TO A SIX (6) MONTH TRAVEL WINDOW FROM ORIGINAL TRAVEL DATES. If you prefer to email Sandals Resorts, the best way to reach customer service is by typing your question on the contact form. How Much Does it Cost to Go to Disney World? To receive offer, purchase a vacation package. 1) Cancel the reservation, and log the reason for cancellation. Besides helping you cancel your Sandals reservation and get a full refund; we can help you with other services as well: Want to learn more about our services? Some islands in the Caribbean prohibit wearing of camouflage print materials and/or military apparel including baggage. 1. This is the third time I have notified you of this cancellation and there has been no response from you or Sandals. Sandals means UNIQUE CARIBBEAN HOLIDAYS LIMITED, a company incorporated and registered in England and Wales with company number 04122639, whose registered office is at 2nd Floor Nucleus House, 2 Lower Mortlake Road, Richmond, England, TW9 2JA, trading as Sandals UK, or Beaches UK; Unavoidable and extraordinary circumstance \means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken, which could include: warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the booking confirmation; "Terms" means these terms and conditions and our Website Terms of Use, Privacy Policy, and Cookies Policy, copies of which are available at https://www.sandals.co.uk/terms-conditions/; Websitemeans the relevant website for your location which are available at the following URL addresses: "you" and "your" means all persons named on your booking confirmation and in your travel party (including anyone who is substituted or added at a later date). The due date for full and final payment may be subject to change during certain periods. We strongly recommend that this information is captured as early as possible during the booking process to avoid difficulties with flight documentation. Their services will save you time and money and it wont cost you a dime! Air transportation is by scheduled service of IATA (International Air Transport Association) member airlines and certain charter carriers. We will confirm to you the amount of the cancellation charge when you contact us. Enjoy no change fees on all Southwest reservations. Failing to follow the proper procedure could see you lose your hard-earned money. Q9: I visited Sandals/Beaches with my friend who is also a Sandals Select Rewards member and I paid my portion of the trip. If you have already booked, we will let you know about any changes as soon as we can. Once you have spotted the reservation, you wish to cancel, select the "Manage My Reservations" link. Can you recommend a good tour guide, taxi driver, boat excursion, etc.? B. Where this situation occurs, it is not classified as a major change. We are not responsible for the provision of Extras or for anything that happens when Extras are being provided to you by the operator and/or supplier as the case may be. The luggage allowance on intercontinental services varies from airline to airline and cabin class with regards to weight and size. Box 39-CB-13005, Cable Beach, Mailing Address: P.O. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. Where applicable, you must pursue the airline for the compensation or other payment due to you. In addition, there may be some special offers such as airport lounges passes or early booking offers which may apply to your holiday, however, to take advantage of the offer you need to let our Reservations Team know at the point of booking as they cannot be added once the booking has been confirmed. You will be entitled to ask for a breakdown of these administrative expenses. 4.1 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in paragraphs 27, 31, 32, 33, and 36) to the Guest. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. Secure Flight is intended to address the security and efficiency of airline watch list checking. Once logged in, in the upper right-hand corner, click on the Profile Icon, then select My Dining History from the drop-down menu. Cancellation policy. The credit card used for the initial payment will automatically be charged the balance of reservation upon due date. Box 12, Norman Manley Blvd, Negril, Mailing Address: Main Street, P.O. 6.1 Only one name change is permitted per reservation. We may change the advertised price of any holiday from time to time. 4) Update the customer with an email. Holiday periods may be subject to additional cancellation charges. But ATOL protection does not apply to all holiday and travel services listed on this website. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme, or your credit card issuer where applicable. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. Package must include round-trip flights. Please zoom back in. Nothing contained herein shall be deemed or construed to create any financial or other liability or responsibility on Sandals for or on behalf of, or in relation to, any of the various Travel Agents or Agencies listed in this website. Book a romantic candlelight dinner for two, pamper yourself with our Caribbean inspired spa treatments, explore a local island tour and much more before you even land. The deposits set out below will be in addition to our standard deposit of 175pp (200pp) and are per room. Here are the social media pages for Sandals. In the event that we are asked to reissue certain travel documents and we agree to do so, an administration charge of 50.00 per person will be payable by you. You can also call Sandals customer service hotline at 1-888-SANDALS and speak with someone immediately. They are knowledgeable about the products and services offered by the company and are always willing to help with any questions or concerns. If you cancel less than a month of your vacation, you get a partial refund + travel certificate, or 100% travel certificate. Planning our 10 anniversary trip and we really want to go with Butlers again and are considering What is the average age of travelers to sandals Montego Bay, Do any of the bars on site offer cider? For Reservation Changes If you would like to make a change to an existing reservation, please call 1-888-SANDALS or 1 (305) 284-1300 Please note that our retail store is currently closed until further notice. Reservations that include an escorted tour. Contents of this website only apply to Sandals or Beaches properties located in Jamaica, Saint Lucia, Antigua, Bahamas, Turks & Caicos, Grenada or Barbados. Upon joining members will receive 5,000 enrolment points after completing their first stay at a qualifying hotel. Any future bookings connected to such cardholder details may be denied until such time as any outstanding monies owed to us relating to the error are recovered. The best way to contact Sandals is to call them directly. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. If you book arrangements other than a package holiday (e.g. All prices listed in this site are in U.S. Hotel prices are based on 2 adults, aged 18years+,sharing a room. Guests can also use the hotline to make changes to their existing reservations, such as adding activities or upgrading their rooms. When you book a holiday with Sandals you accept responsibility for the proper conduct for yourself and your party whilst on holiday. It is possible to contact Sandals Resorts via their social media pages. Beaches Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. Some Airlines will charge for all luggage on flights booked as a published fare and also on some US Domestic flights. You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your holiday, although we will be entitled to deduct our administrative expenses of this process. We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents at the point of departure or resort in any risk or danger, on the telephone, in writing or in person. In relation to ATOL protected flight-only sales or flight-inclusive package holidays, money accepted by our agent from you is held by the agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agents obligation to pay it to us for so long as we do not fail. You are advised to check this information before you decide on where to holiday and before you go by accessing the latest Travel Advice on https://www.gov.uk/foreign-travel-advice. The passport, visa and health requirements at the time of booking can be viewed on the Foreign and Commonwealth and Development Office website https://www.gov.uk/foreign-travel-advice It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and/or to comply with any health formalities required. Please notify us as soon as possible in writing and by phone if there is something that you need to correct or if you dont receive a booking confirmation within 24 hours of making your booking. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. You should be aware that these costs could increase the closer to the departure date that changes are made, and so you should contact us as soon as possible. This article explains how to contact Sandals Resorts customer service by phone, email, and live chat. Unfortunately, you can't cancel your Sandals reservation online. We will confirm the actual price at the time of booking. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed. adjoining rooms or low floor, we shall pass these on to the relevant supplier but we cannot guarantee that it will be met and we shall have no liability to you if it is not. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those terms and conditions. subtracting number of nights, subtracting rooms): Received between 30 and 15 days prior to travel; a revision fee of $200 per person would apply. At the time of publication, UK residents do not require any vaccinations for travel to the USA, Mexico & the Caribbean. Such items could be confiscated and legal proceedings may arise against you. Select the VM product that you want to purchase and type a quantity. Consent to auto charge the credit card for the remaining full payment amount is given to Unique Travel at the time that the booking is made. Our Cancel Anything product is intuitive and easy to use: Once you submit the details, we'll work on generating a cancel request for you. It is important to let your travel agent or Sandals reservations agent know what your specific mobility issue is and the special services that may be needed. Please ask us for codeshare details at the time of booking. Requirements may change and you must check the up to date position in good time before departure. The alternative is to hold a valid visa. Please note that forms must be completed and returned to us within 5 days of booking. The Vacationeer are experts in planning vacations to Sandals resorts, and they can help you get the most out of your trip. We will not be liable for any refund, or compensation or any costs or expenses you incur. Again, I quoted a Booking Confirmation Number AND the Confirmation of Cancellation Number. The charge appeared on my credit card within two days.I cancelled it in early February. Once confirmed, the booking deposit and additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. Those who need immediate assistance with reservations should contact their Sandals travel agent or Sandals directly via telephone or live chat. If a longer period of accommodation than that referred to in the paragraph above is provided for in EU passenger rights legislation (as described in the PTD) concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described in the paragraph above in the event of unavoidable or extraordinary circumstances, then the limits set out in such legislation will apply instead, 11.2. The Guest will be required to SIGN AND ASSENT to the above USE OF COURTESY VEHICLE AGREEMENT at hotel check-in by electronic means (e.g., iPad) and signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. Offer is valid for new reservations made during promotional booking period. The deposit amount will be 175 per person. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. I'd keep trying if you are in the right time frames for 100% reimbursement! All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative, at no extra cost to you. However, once you reach this step, proceed with caution. SANDALSOnline Payment This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. Cost incurred by the amendment + amendment fee of 50.00 per person per change, Cost incurred by the amendment + amendment fee of 60.00 per person per change, If you want to cancel your booking, you must contact us as soon as possible in writing by sending an email to Administration 0800 742 742 Option 2 Email [emailprotected]. Vacation dates through to December 31, 2022. Well take care of the rest while youre here. 1 ASSISTANCE If you experience any problems with your holiday arrangements whilst away, please contact your hotelier/supplier to resolve the issue locally or contact our 24 hour based Helpdesk via email on https://[emailprotected] to request a call back. you should cooperate fully with us if we or our insurers want to enforce any rights transferred to us. You will be directed to the Bookings.com web page that will show your past and future reservations. In case the new lead passenger or you fail to pay, both of you will be responsible for the payment of any balance due on that new booking confirmation. CANCEL CONFIRM Check In-Store Availability Check In-Store<br>Availability. Mailing Address: P.O. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is +44 207 581 9895. Some of our resorts can accommodate those with mobility . The number is 1-888-SANDALS (726-3257). Failure to obtain an ESTA could result in a passenger being denied boarding by the airline. How Much Does an Uber Cost from Orlando Airport to Disney World? Unless the supplier is also a member of ABTA, only disputes relating to our actions as agent can be dealt with by the arbitration scheme or mediation procedure and not complaints about the arrangements themselves or the acts / omissions of the supplier. The Visit USA website https://esta.cbp.dhs.gov/ carries some useful background information on the ESTA. 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