We go there often, and do recommend it for every one. A comfortable stay at the property awaits you with a wellness centre featuring a beauty therapy, pedicure and manicure. We require a minimum deposit as booking amounts as per the below chart per person at the time of booking. Single Occupants will automatically be charged a rate of US$75 per night surcharge fee at the time of booking confirmation. There is risk involved in any outdoor activity and accidents may occur, therefore at Belizean Dreams Resort we consider safety our most important concern. Enjoy limitless access to gourmet food and top-shelf drinks from eleven different restaurants and bars, and endless fun on the pristine beach. Av. 31-89 days prior to arrival date, guest will be subject to a US$450.00 rescheduling fee. There is a 7 nights/ 8 days minimum stay on all packages between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter)** and Thanksgiving week which also requires a 7 nights/ 8 days minimum stay. The hotel offers a great selection of excellent rooms. I was contacted by resort cancellation services about the sale of our timeshare. Tour rates are subject to change without notice. LOST & FOUND *Policy EXCEPTION: Cancellation on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. All their positive reviews on BBB are fake and they seem to have a way to manipulate the reviews in their favor to lure more customers. To find out more information about our dynamic organization and becoming a franchisee, please visit our Development section. Additionally, youll notice that after each meal, you will be presented with a chit which requires your signature for inventory purposes. Find a Dreams Aventuras Riviera Maya cancellation policy that works for you. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. He said they will refund the money if they cannot sell it in that timeframe. If smoking is detected at anytime during or immediately after a guests' stay, management reserves the right to charge a cleaning fee of US$500 per room. Where is the Dreams Aventuras Riviera Maya? Read our Privacy Policy. We have received some inquiries and one offer feel through because the buyer couldn't secure financing and Mr. ****** was notify .We do apologize for any inconvenience you have experienced , but we are working diligently to forward offers to owners. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. After several attempts, I finally got on a call with customer service. If a room is not available upon early arrival or we cannot extend your requested late checkout, our bell staff will be happy to store your luggage on your behalf. Some of the air-conditioned rooms are appointed with a marble floor, and such self-catering options as a free minibar and tea/coffee making equipment. I am posting this to be warning to other people as to be careful because their ideas may be good, but their presentations are greatly lacking. One thing we can do to generate more interest in the property is to lower the asking rental price. Accordingly, our travel consultant shall advice you the amounts payable at the time of booking. Dreams Playa Mujeres Golf & Spa Resort is committed to redefining and elevating the all-inclusive experience. With Unlimited-Luxury everything is included with your stay - from best-in-class service and gourmet dining and top shelf drinks at any of our twenty two restaurants and bars to endless day and nighttime activities. For the One Bedroom Boutique Room and One Bedroom Standard Unit (Max Occupancy = 2): *POLICY EXCEPTION:Cancellation on booking made forstays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. A 25% deposit per person is due at time of reservation. It is recommended that guests purchase a comprehensive travel insurance policy at the time of your booking to protect you against illness, injury, loss of personal items and baggage, cancellation, and other travel contingencies. Any change to your arrival or departure date or room type is subject to the Hotels availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees. Guest moving from High to Low Season will not be compensated for the difference. Cabana is not confirmed until we receive a deposit. Thank you for the opportunity to respond, Currently, Mr. ****** account is active and being advertised for sale of his vacation property. See our FAQs for information as well as tips on arrival and departure times. Please note that electronic payments may take up to two(2) business days to process. PARKING We will be assessing this recording and handle this closer accordingly to ensure this absolutely does not happen again. Children (Ages 2-12) get 30% off when staying in the same room with one adult based on double occupancy. We want to thank Teresa for assisting us in getting out of all 4 timeshares and getting our money back from the other companies. All additional meals, transportation, drinks and/or tours etc. The hotel is located near the private beach of Cancun. Thank You Mala for helping us through the process. 269, Puerto Aventuras, Mexico, Km 5 Carretera Tulum Boca-Paila, Tulum, Mexico, Carretera A Chankanaab Km 6.5, Cozumel, Mexico, Carretera Tulum Boca Paila Km 8.3, Tulum, Mexico, Calle 24 Esq. Prices quoted are These cookies do not store any personal information. However when he finally got the appropriate timeshare, then they gave us a much better number. Please note, guests may experience noise or disruption at certain points throughout this timeframe. How secure is your website? Yes, some of the rooms at Dreams Playa Mujeres Golf & Spa Resort come with a workspace. Email: [emailprotected], document.write(new Date().getFullYear()); Dream Hotel Group, LLC. Please bear in mind that it is meant only as a guide for you. Cancellations for combination vacations with our sister properties will only be charged a $100 admin fee by each resort at which you are staying. The hotel was situated near the Puerto Aventuras bus stop, just 10 minutes walking distance. This website uses cookies to ensure you get the best experience. I would like to say Thank You to Paul for your help with my timeshare. All charges to international cards are processed in Belize and will be in Belize Dollars as that is our Countrys currency. The actual amount is left totally to your discretion and dependent upon the quality of service. Guests are required to follow Check-In protocol and requirements, if they do not do so, they will not be allowed to Check-In and will be escorted from the resort. All boat itineraries and activities are weather and conditions permitting at resorts discretion. There is nothing too small or big and anything is appreciated. Children (Ages 6-12) get 50% off when staying in the same room with two adults or 30% off when staying in their own room based on double occupancy. All Rights Reserved. We know, we know rules ruin everything. Adult rates apply for any person over the age of 12 and infant rates apply for any person ages 5 and under. Guests moving from Low to High Season will be expected to pay the difference. Island rentals are not available during the weeks of Easter, Christmas and New Year's. Non-refundable balance is due 60 days prior to arrival. They gave me a number originally that I knew was totally incorrect of $27,000. Package tours as well as tours included in. All monetary consideration to be paid by the Client is exclusive of Service Tax (GST), where applicable. Prices are valid for payment by Credit card, UPI or Bank transfer. I let them know that is a huge difference between the resorts and how quickly they sell and for how much. The reservation is non-refundable, and you will be charged the full amount at time of booking. If Service Tax (GST) is imposed on a supply of Services made pursuant to a booking, the recipient of that supply of Services i.e. Book Dreams Aventuras Riviera Maya Puerto Aventuras. All guests acknowledge and agree that they are fully aware of the contagious nature and effects of COVID-19 and voluntarily assume that risk and responsibility and further agree that they will release, indemnify and hold harmless Coco Plum Island Resort, and their respective parent corporations, affiliates, subsidiaries insurers, directors, officers, employees, managers, successors, assigns, agents and representatives, against any claims and/or damages whatsoever, including legal fees relating to any infection, transmission, health condition influenced or otherwise impacted or complication by COVID-19. Cancellation on booking made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. Please see those sections for details. Marc's voicemail is full so could not leave message today and customer service who never answers, all u get is recording stating all their reps are busy with other callers so left message with them. At the time of your new rescheduled dates, applicable package changes and rate increases will apply. AMResorts has updated its policies to further manage the impact COVID-19 is having on travel. Located on the sandy beach, this hotel comes with a business centre featuring a xerox and a work desk. If you have already booked your vacation in full with Coco Plum, however, and would like to switch your reservation to Belizean Dreams or Laru Beya that is not allowed. Yes, a credit card is required for all reservations made via the Internet. Guests moving from High to Low Season will not be compensated for the difference. ? Check-in: 4:00pm. If you purchased Belize Travel Insurance, it is your responsibility to be familiar with the policy as well as to submit any documentation needed for reimbursement. 30 days or less will NOT be entitled to any change of date option. 35 + AL's for reference Report inappropriate content OttawaKristie Ottawa Photo identification must also match the name that is on the reservation. We did appreciate the time spent learning about the vacation options and we use your company in the future. Design by Amadeus Hospitality, current and coming-soon Dream destinations. Pets may not be left unattended at any time. 31-89 days prior to arrival date,admin fee will be deducted from the deposit, 50% of this balance will be refunded. Less than 30 days prior to arrival date, guest is entitled to NO refund. My husband and I have tried to sell the 4 timeshares we had. Reservations made less than 30 days prior to arrival are to be paid in full upon receipt of confirmation. Please note that Coco Plum Island Resort is not responsible for any currency exchange rate variances or international processing fees applied by the banks or Credit Card Companies. Belize is located in the jungle tropics, known for its melting pot of diverse cultures and pristine one of a kind landscape, architectures, flora and fauna. All BEAUTIFUL, including location and food. This hotel is a great place to bask in the sun with a beachfront location. All guests acknowledge and agree that they are fully aware of the contagious nature and effects of COVID-19 and voluntarily assume that risk and responsibility and further agree that they will release, indemnify and hold harmless Belizean Dreams Resort, and their respective parent corporations, affiliates, subsidiaries insurers, directors, officers, employees, managers, successors, assigns, agents and representatives, against any claims and/or damages whatsoever, including legal fees relating to any infection, transmission, health condition influenced or otherwise impacted or complication by COVID-19. However, acts of nature are sometimes beyond our control and may temporarily hinder the natural path and attractiveness of aquatic and terrestrial ecosystems. Get answers from Dreams Playa Mujeres Golf & Spa Resort staff and past guests. She's still happy to continue marketing her Property with us. Find a Dreams Los Cabos Suites Golf Resort & Spa cancellation policy that works for you From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. We recommend booking a free cancellation option in case your travel plans need to change. Read more Please check your booking conditions Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify and reimburse us for the amount of that fee or charge. No refunds will be given for cancellations due to being placed into quarantine for medical issues including pandemics such as COVID-19. Children (Ages 2-5) are charged US$75 per day when staying in the same room with two Adults or 30% off when staying in their own room based on double occupancy. 120 or more days prior to arrival date, guests will be subject to a US$50.00 rescheduling fee at each resort. Consider a stay at Sea of Dreams Resort and take advantage of a garden, dry cleaning/laundry services, and a full-service spa. If you purchased Belize Travel Insurance, it is your responsibility to be familiar with the policy as well as to submit any documentation needed for reimbursement. Smoking of any substance in our rooms is strictly prohibited. Belizean Dreams Resort cannot accept responsibility for any delay, inconvenience, damaged possessions, sickness or additional expenses incurred which may be caused either directly or indirectly by events outside our control such as weather, late arrival of flights, pandemics such as COVID-19 or acts of God. Location of the hotel in marina area. Guest moving from Low to High Season will be expected to pay the difference. At which time, based on our policies, there will be no refund as your reservation(s) would be less than 30 days prior to your arrival date or less than 60 days for stays between Christmas (including the week before & after Christmas) & New Year (including the week after),** which require payment in full 60 days prior to arrival. Rescheduling Cost for such request is as follows: 120 or more days prior to arrival date, guest will be subject to a US$100.00 rescheduling fee. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. Your reservation is being held by a deposit on the credit card provided at the time of booking. We are not affiliated with Belize Travel Insurance. Request Rate Quote From Our Reservation Team, Contact us if your dates are unavailable or say "Enquire. Dreams Playa Mujeres Golf & Spa Resort is placed in a beach area of Cancun, within 7 km to El Malecon and in 17 minutes' walk from Beach at the Dreams Playa Mujeres Resort & Spa. Please see those sections for details. Some units have views of the sea. The amounts mentioned below are mandatory, non-refundable and interest free booking amounts. It is recommended that guests purchase a comprehensive travel insurance policy at the time of your booking to protect you against illness, injury, loss of personal items and baggage, cancellation, and other travel contingencies. Extra persons will be charged US$25 per night per person. Payment in full is due 30 days prior to arrival. Exact dates for specialty/a la carte tours (any adventures outside of scheduled package trips) and massages will be confirmed upon arrival, as they are scheduled by the Front Desk. Dreams Aventuras Riviera Maya Hotel is located north of Puerto Aventuras, 22 minutes' drive from Aeropuerto de Playa del Carmen airport. Room upgrade are subject to availability. CreateNavisTelTag(); Your bank will then convert our Belize charges back to your currency and will utilize the applicable market exchange rate at the time of conversion. Credit cards will be shredded after (7) days. of the guest is required upon check-in. The chit also has a line for tips, but once again, tipping is not mandatory and is based on your discretion as explained above. Taxes, service charges, etc. Travel documents will not be issued until full payment with cleared funds is received. We recommend booking a free cancellation option in case your travel plans need to change. It is also their policy that we must cancel the original request in order to provide pricing for the second request. Dollars Any items in the Lost & Found, which are not claimed within thirty (30) days, will be donated or discarded. will be billed to your incidentals and should be paid for at check-out or the resort reserves the right to charge your credit card on file. *POLICY EXCEPTION:Date Change Requests on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy**: All resort policies apply to combination/sister property vacations with the addition of the following cancellation & rescheduling details: When rescheduling combination vacations with our sister properties there will only be one applicable rescheduling fee charged by each resort at which you are staying, depending on the days prior to arrival as listed below. But once I paid them the money, they stopped responding to calls. 5-star venue in Cancun. If you are paying by this method you will need to pay at least two(2) business days prior to the actual due date. How can I reserve a group of rooms together? These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced or not. He treated us as if we were stupid like we were children. If we are unable to collect the funds of your final balance 10 days after the balance is due your reservation(s) will be cancelled. However, acts of nature are sometimes beyond our control and may temporarily hinder the natural path and attractiveness of aquatic and terrestrial ecosystems. Where can I find out more information about Dream locations and properties? All boat itineraries and activities are weather and conditions permitting at resort's discretion. The representative Austin was straightforward and he was awesome dealing with my concerns. They were getting the wrong resort again as this one was in Florida, He then gave the one he thought was ours because it was in California, but this resort was in Northern California. GUARANTEE RULES Guest moving from High to Low Season will not be compensated for the difference. If your plans change, you can cancel free of charge until free cancellation expires. Las Mareas Resort & Spa. Contact us for rates and availability. How refreshing to find that in the timeshare industry! 25% deposit is due at the time of booking. Find a Dreams Aventuras Riviera Maya cancellation policy that works for you From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. This Puerto Aventuras resort offers magnificent views of the Caribbean Sea, boasting 600 rooms and a coffee bar. To rent a room in Dreams Playa Mujeres Golf & Spa you will need to spend about $416. Dreams Playa Mujeres Golf & Spa Resort Cancun offers a sun deck, an aqua park and a barber shop. It was simple as described. The property was in the very good location and well priced. Your service provider will require amounts towards the bookings which amounts are non-refundable, non-transferable and interest free amounts. How much does it cost to stay at Dreams Curacao Resort, Spa & Casino - All Tours arranged on days other than our scheduled tour days are subject to an upgrade fee per person. / Trips shortened as a result of or due, but not limited, to airline delays, strikes, world events, no-shows, premature departures, personal issues, inclement weather, pandemics such as COVID-19 and/or acts of God, including hurricanes are NON-refundable and NON-transferable. Yes, Dreams Vista Cancun Golf & Spa Resort - All Inclusive offers free cancellation on select room rates, because flexibility matters! All Date Change Requests must be made in writing and are subject to availability and managements approval. The Lodge will be making several enhancements from August 1-21, 2022. This AAA Four Diamond resort features outdoor beachfront pools for kids and adults, a waterslide, and a kids' activity club with a rock wall. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. 61-89 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 50% of this balance will be refunded. Hotel Reservation Network | 2023 They then tried to show me the sales of my property. Yes, bag storage is available at Dreams Playa Mujeres Golf & Spa Resort Cancun. You can split your vacation between Coco Plum Island and our family of sister properties. The initial deposit payment may be automatically charged via our booking engine, which charges in US currency or the deposit may be charged through our local bank in Belize Dollars utilizing a Standard Exchange Rate (US$1 = BZ$2) and as such, are subject to exchange rate variances. 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